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  • Philips Sonicare DiamondClean Sonic Electric Rechargeable Toothbrush, Amethyst, HX9372/04
  • Philips Sonicare DiamondClean Sonic Electric Rechargeable Toothbrush, Amethyst, HX9372/04
  • Philips Sonicare DiamondClean Sonic Electric Rechargeable Toothbrush, Amethyst, HX9372/04
  • Philips Sonicare DiamondClean Sonic Electric Rechargeable Toothbrush, Amethyst, HX9372/04
  • Philips Sonicare DiamondClean Sonic Electric Rechargeable Toothbrush, Amethyst, HX9372/04
  • Philips Sonicare DiamondClean Sonic Electric Rechargeable Toothbrush, Amethyst, HX9372/04

Philips Sonicare

Philips Sonicare DiamondClean Sonic Electric Rechargeable Toothbrush, Amethyst, HX9372/04

Philips Sonicare

Philips Sonicare DiamondClean Sonic Electric Rechargeable Toothbrush, Amethyst, HX9372/04

MRP: 63,748.00 38,249.00 Save: (40.0%)
38,249.00 MRP 63,748 Save 25,499 (40.0%)
Delivery Time: 21-28 days

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Delivery Time: 21-28 days

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Product Description Product Description
  • The most loved electric toothbrush brand by Americans and their dentists
  • Removes 100% more plaque than a manual toothbrush in hard to reach areas. Includes 2 DiamondClean brush heads
  • Whitens teeth in just 1 week, Healther gums in only 2 weeks
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Reviews See all reviews

Customer Reviews

Worried about the distance between base and head. Defective product line. TLDR: product has a defect preventing proper seal between head and base causing mold issues as seen on previous models.The factory line for this model must have had a problem because the part attaching to the head is misplaced as seen in the picture. The reason this is a problem is because unless you actively clean and dry the base and head seperately if water drips into the space up from under the head it can get trapped and grow mold. See reviews for the hx5351.I went to target to buy another one and confirmed they are both like this. I also have the pink one and this is not how it should be. Also look at the picture on the packaging. 2THE APPLE ELECTRIC TOOTHBRUSHUPDATE 5/2014: After two years of use, the power button on the handle had become so unresponsive to operate, that it required a very forceful two-thumb push to turn on my toothbrush. I contacted Philips via their website, using their online assistant, and a replacement handle was shipped to me the same day. I simply had to return mine in the same box as the replacement, and Philips paid the return shipping. How easy was that?! My two year warranty had actually expired one month prior (isn't that always the way it goes?) but it turns out that because I registered my toothbrush--which I didn't even remember doing--the warranty got extended by an additional six months. Great customer service, Philips!ORIGINAL REVIEW: Funny, i don't remember reading that Jonny Ive was moonlighting over at Philips. But this is their second new dental product in a row--the first being the AirFloss--that might lead you to think that Sonicare design was now being done by Apple. And I mean that in the most complimentary way. This is, without question, the most modern and elegantly designed electric toothbrush on the market today, and I can only compare holding it to the feeling you get when you hold an Apple product. But is it worth the premium price being charged for it?THE ANSWER IS YES, IF...1) You have money to splurge a bit and value great design very highly. The ceramic feel of the power handle (though not actually ceramic), the hidden areas that illuminate to indicate mode and battery status, the brilliance of a travel case that both closes magnetically and charges the power handle via USB cable from your computer or the included USB power adapter--the whole package has just been thought through with incredible attention to detail. There's even an alternative to the one feature I didn't like, which was the charging glass--it looked too big and clunky in photos, which is exactly how it looks when you actually see it. Plus, do we really need to mimic the old, unsanitary practice of standing wet toothbrushes up in a glass to store them? Fortunately, there's a much smaller and more elegant charging stand included that can be used instead of the glass. You never see that in photos of this toothbrush, and I was very pleased.2) You don't care if the premium price buys you no functional or performance advantage of any type over cheaper models in the Sonicare line. You know you're paying for the design, and you're fine with it. (Yes, I agree that the DiamondClean brush heads ARE a notable improvement, but they can be used on other, less expensive Sonicare models. See below.)THE ANSWER IS NO, IF...1) You expect a premium price to buy you better functionality and performance over less expensive models. The DiamondClean toothbrush doesn't, trust me. Ignore most of the five star review hype that you read about this brush ("Cleanest Teeth EVER!") and focus on these facts:a) The power handle, which is the heart of any electric toothbrush, is just the FlexCare+ handle with a different skin on it. Specs are identical and--if you go to a store and hold them side by side--you'll see that size, shape and weight are the same. Only the elegant, ceramic-like skin on the DiamondClean model, with it's hidden lights, is different.b) While the DiamondClean brushes DO clean somewhat better than older Sonicare brush heads, you can use DiamondClean brushes on some of the older, cheaper Sonicare models like FlexCare. Since the power handles are essentially no different, the cleaning you get will be the same.2) It drives you crazy to pay more and actually get less for your money. As others have pointed out, the DiamondClean doesn't have the UV sanitizer of the less expensive FlexCare models. And I just saw a Costco special that included two Sonicare power handles, two chargers, two travel cases, plus four brush heads that included two DiamondClean ones... all for $120.3) Design just isn't that important to you.The value of great design is very much a personal decision. While I decided that the DiamondClean was worth it for me, it might not be for you, depending on your priorities. But either way, I thank you for taking the time to read my review. and I hope you found it "helpful" in making your purchasing decision!UPDATES: The longer you use a product, the better you get to know it. The section below contains more on the pros and cons I've experienced since I wrote the above review after extended use of the DiamondClean:PROS: 1) The ceramic-like power handle, which I thought might get slippery during usage when wet, actually maintains a nice grip to it.CONS: 1) No vent holes in the travel case, made worse by its form-fitting plastic interior. So if you pack the brush head while damp--which often happens when traveling--it stays damp, in a dark, tightly enclosed space--the perfect conditions for promoting bacteria and mold growth. 2) When a second family member recently joined me in using the DiamondClean, I suddenly realized that there's no storage for multiple brush heads. (Except in the travel case.) Plus, there's no system for color-coding the heads for different family members. Bottom line: you have to store multiple brush heads in a medicine cabinet or elsewhere and somehow color code them yourself.4Cannot get more than 3 or 4 months out of this When it works, this toothbrush is great. Unfortunately, I've had a lot of problems with mine. Within 3 or 4 months, the handle starts to break down and struggles to provide enough vibration. Philips has been great in replacing it for me, but it seems to me like it's not just a defective unit, since it has happened every single 3 or 4 months since I bought it. I asked if they would send me a different model as a replacement and said that I was happy to pay the difference in price if any, and they were not able to do that. When I asked, they told me that once 2 years has elapsed since purchase, they will not continue to replace the brush. It's insane that a $200 toothbrush can't last for more than 3 or 4 months. The last sonicare I had before this one lasted years and years without any problems. I don't think I'll buy another sonicare brush after this 1Loved it until it BURNED!I really really love this toothbrush, I bought one each for myself and my husband. I've had it for over a month, and this morning I saw the upper part BURNED!!! I wasn't charging it, it was just on the table. I'm so afraid now what if it caused a fire while we were asleep. I'm grateful for Amazon for having me return it with full refund despite it's been out of the returning window. But for Sonicare, please investigate this. This is not safe!!!1Does an amazing job when it works. Avoid for poor reliability. Sonicare toothbrushes do an amazing job while they work, but the reliability across the entire brand seems to be incredibly poor. Between my wife an myself, we have gone through probably 10 handles in he past 4-5 years. Luckily we were able to RMA the bulk of them (which all developed the same issue), and when we reached he point that Philips would no longer replace the handles, we upgraded to this model with the hope that the premium model would have better reliability. That assumption appeared to be true when I hit the two year mark with mine, which gave me confidence to replace the wife's failed lower model with this pink model. Mine eventually kicked the bucket about a week ago, which isn't ideal, but was better than the dead every six months that I was dealing with. Fast forward to last night (1 year to the day from when my wife's was purchased even) and hers died for the same reason. This is unacceptable. If I pay a premium price for what is supposed to be a premium product, I should be able to have a reasonable expectation that the device will last for more than a year or two. 2Not worth the upgrade if you own a previous model....I really wanted to give this toothbrush 5 stars, but I just couldn't. It's not a bad device by any means but it's partly a step backwards from the Flexcare+ model and is it really worth the price?Let me start off by saying this is the 4th Sonicare Toothbrush I've owned. I had the Essence, than the Flexcare, than the Flexcare+ and now the DiamondClean.If you have the Flexcare or the Flexcare+ do you really need to upgrade to this model? Probably not, Sonicare's own website states you get a 44% better clean using the new DiamondClean heads, so the handle obviously makes no difference.Don't get me wrong the new handle is very cool, slick design, even slicker charging options, but did Sonicare have to remove features to do this? For instance:The battery icon is now 1 solid icon rather than 3 different slices, now you can't tell when the battery is getting low.The button to change modes was removed, now there is one button for power and mode changing, this means unless you want to splatter toothpaste all over your mirror you need to change the mode in your mouth while trying to squint at the brush to see what mode it's on.Why was the UV cleaner removed? Ok, I really didn't use this often but it was cool to know I had it.This toothbrush is very expensive, and your basically paying for the cool charging technology, and the absurdly overpriced new brush heads. Currently a pack of 3 runs almost $35. In contrast a pack of 7 ProResults can be had at a big name Warehouse store for around $40.Also while putting your toothbrush in the cup for charging is cool, is that really practical? If anything it's going to start making the bottom of the handle sort of gross, how many germs collect in that cup overnight unless you clean it every day.So in conclusion, cool charging technology does not take the place of convenience features.3It's a great toothbrush but has stopped working a number of times. I've had to purchase this toothbrush 3 times. This is the 3rd time I purchased this toothbrush since each one has stopped working after about 2 years (after the warranty period expired). When the toothbrush works, it's one of the best looking and working electric toothbrushes you can buy. But for some reason, Philips did not do a good job in making it last longer. In between the two-year warranty period, I have had the toothbrush replaced at least 3 times. I wish it would last longer, but I keep on buying it since it keeps my teeth very clean. Just something to keep in mind when buying this toothbrush. 2Great product! Awesome customer service!This is the first review I have ever written about a product I have purchased on Amazon. Phillips impressed me so much that I felt compelled to do so. I purchased this toothbrush a year ago at the recommendation of my dentist. Since then I have been extremely pleased with it as it is easy to operate and always makes my teeth feeling very clean. There was also a noticeable difference when I went to my dentist again for a check up and cleaning 6 months later.However, a couple days ago the toothbrush was out of juice despite having been on the charger all night. I tried the travel charger and different outlets and still, it would not charge. I was quite upset as this was the most expensive toothbrush I have ever bought.So, I set aside 20-30 minutes out of my day to call Phillips about the issue because from experience, that is a minimum when calling any customer service department. And, I was prepared with my proof of purchase and fully expected to wait on hold, then be interrogated about what was wrong, how I was using it, where I store it, etc. But, to my surprise, I was connected immediately to a live rep without having to navigate through 10 minutes of prompts and press this and press that. When the rep came on, she was very nice and very helpful. She asked me for the serial number and what was wrong. Five minutes later they were sending me a new one and an email confirmation was in my inbox before I even got off the phone with her!I'm not upset the thing stopped working. It happens. I was extremely impressed by how they handled it and that the process was completely painless.Kudos Phillips!!5Normally a great product, but this one is terrible Quit working after three months. Normally a great product, but this one is terrible. I tried to return it, but got no answer from Amazon or the seller. 1Absolute piece of junk My family had two of these toothbrushes. We really liked them but both broke now within 4 weeks and after the warranty had expired ( in one case 6 weeks later, the other 7 months).The first toothbrush went crazy. It randomly started turning on, mostly during the night, sometimes 3 or 4 times. Also, the usage between charges got shorter and shorter. Finally, it stopped charging all together. The second brush simply fell apart while brushing. The metal rod where the brush head attaches came loose and the thing fell apart. Phillips didn't care and in both cases told us to go away and buy a new one. 1Read the reviews on Philips website as well. Just like others that have given low stars, the unit stopped charging just shortly after two years... right after the warranty expired. How can you justify charging 200.00 for a tooth brush that's only going to last two years and not standby it. Its not as if its running 24 hours a day for two years straight. Nor are we, the consumer, using it in any way that's not recommended. All you can do is turn it on, brush your teeth, let it turn itself off and charge it when needed. If this isn't the norm than take care of your customers that are having this experience.Update: I should also state that Phillips rejected this very same review that I attempted to post on their website. How ironic. 1Worked great until it dies... right after the warranty expires. It was a great toothbrush when it worked. And my dentist said my teeth looked great and so clean.However this is my fourth Sonicare toothbrush that has failed over the years. Usually it fails with a leak in a gasket or the button, or the actuator assembly. All have failed in this fashion. Sonicare improved the charging mechanism on this model. However as predicted, the gasket beneath the button assembly failed and produced a leak into the handle. Now the device will no longer charge, or turn on.And this usually happens right after the manufacturer warranty expires..Update..Contacted Sonicare about my broken device. The conversation just amounted to... 'Sorry, you're out of warranty. Buy another one sucker.' They have no care for their customers and leave you hanging once your warranty expires. 1Will not last long, very bad quality! This toothbrush is totally overpriced for the quality it offers. I have had it for less than 20 months and all of a sudden it totally blocked and stopped working .No luck with customer service whom I contacted to kindly just sell me a new handle, in order not to contribute to more garbage on this planet, by having to throw away glass, case, and brush-heads. But they obviously produce their goods to be thrown away after 12 months max.Definitely not worth the money! 1cost reduced and low quality product someone once told me that dont buy the funny new eToothbrushs because they are more expensive but the components are actually lower cost and quality. and the product is design for the warranty period sharply ... believe or not, this guy worked at philips personal care electronics... anyways, i bought this almost exactly 2 yrs ago as a gift for my wife (since she likes the older version from philips) and guess what? battery dead .... called customer service in the morning for almost 1 hr and forced to try all the troubleshooting again... and they sent me a label and i have to send this to them and they will take a look first and then may be will send me a replacement after 5-10 business days.... will see and update how it goes. My very first etoothbrush from philips bought 6 yrs ago is still running very well... shame. 1
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